Guest Feedback
We deliberately build our service around the client. Not around rules or formal reports, but around how people actually live in the apartment: how they check in, how their stay unfolds, and how issues are resolved if something does not go according to plan.
That is why guest reviews are a working tool for us. We use them to assess service quality and to adjust our processes.
Qoople consolidated rating
As of January 23, 2025, the average Qoople rating is 9.79 out of 10.
By platforms (converted to a 10-point scale):
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Avito: 5.0 (equivalent to 10/10)
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Airbnb: 4.88 (equivalent to 9.76/10)
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Sutochno: 9.7/10
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Ostrovok: 9.75/10
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Booking: 9.74/10
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Google: 5.0 (equivalent to 10/10)
What guests most often highlight
Cleanliness and “exactly as in the photos”
Guests frequently note that the apartment fully matches the listing: everything is new, clean, and without surprises.
Equipment and everyday essentials
Washing machine, dishwasher, iron, vacuum cleaner, bed linen, towels, and a fully equipped kitchen. This matters more than it seems, especially for stays of a week or longer.
Apartment interior design
Many guests specifically mention the modern design and the feeling of a well-thought-out, “lived-in” space. For many, this becomes a decisive factor when choosing and a reason to return.
Location and proximity to the sea
A large number of reviews mention walking distance to the beach, shops, cafés, and the promenade.
Check-in process and communication with the manager
Key phrases guests use: “always available,” “responded quickly,” “helped,” “resolved the issue.” Guests highly value the responsiveness of our managers.
Additional value: on-site amenities
Swimming pool, gym, sauna, hammam, parking. These features are frequently mentioned in reviews, especially during winter and the off-season.
Visual proof speaks louder than words
Our properties are listed on more than 25 booking platforms. You can find more reviews by following the links below.
Reviews help us maintain standards, refine processes, and see the real picture from the guest’s perspective.
We are genuinely grateful to everyone who shares their experience with Qoople. This feedback is important not only for us, but also for those who are making their decision today.